Phone number
+7 812 403 7757ATTENTION
Tickets refund in case of cancellation / change (of a session or terms of the show):
- If you purchased the ticket online, you will be refunded automatically. In certain circumstances you might need to fill in a refund form. You can find the refund policy in your e-ticket.
- If you purchased the ticket at the concierge desk, please contact there directly for a full refund.
Tickets refund in case of other circumstances (excluding cancellation):
-
Tickets bought online via Rambler/Kassa:
- Refund should be claimed at least 30 minutes before the advertised show start time. You can get a full refund via the online form
- If the show has ended or there is less than 30 minutes till the start, please contact us via e-mail
-
Tickets bought online via Yandex Afisha:
- Refund should be claimed at least 30 minutes before the advertised show start time. You can get a full refund via the online form
- If the show has ended or there is less than 30 minutes till the start, please contact us via e-mail
-
Tickets bought at the concierge desk:
- If you purchased the ticket at the concierge desk, please contact theM directly for a full refund.
-
Tickets bought online via other online services:
- Please, find the refund policy in your e-ticket.
More information:
RAMBLER / KASSA
Rambler support / cashier
[email protected]
+7 (495) 785-17-03
8 (800) 505-67-91
Feedback form:
http://help.rambler.ru/feedback/kassa/
+7 (495) 785-17-03
8 (800) 505-67-91
Feedback form:
http://help.rambler.ru/feedback/kassa/
YANDEX.AFISHA
How to return tickets:
https://yandex.ru/support/afisha/cinema-return.html
FAQ:
https://yandex.ru/support/afisha/index.html
https://yandex.ru/support/afisha/cinema-return.html
FAQ:
https://yandex.ru/support/afisha/index.html